Monthly Archives: November 2014

Dealing with Cold Callers

I’ve never worked in a call centre. ¬†Neither do I want to. ¬†How many of those currently working in one actually want to be there? As I see it, there are two types of call centre; ones I call for … Continue reading

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Nightmare memories

Last week I was very privileged to hear first hand from someone who saw something of the horror of Belsen at the end of the Second World War. As a rebellious teenager, Barbara (not her real name) had joined the … Continue reading

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